Application Maintenance and Support Services
Technology constantly evolves, along with underlying trends on how they are deployed. Keeping your website or software application functioning at a high level requires on-going commitment. You will need to monitor your systems to ensure their overall integrity is maintained and the keep up with upgrades.
If you do not have the time or are unsure about how to keep your applications and systems functioning optimally then we will do it for you. It is our job. To guarantee your systems retain their original design, high degree of functionality or fix any issues that may occur, we offer on-going maintenance and support services so that you can concentrate on your core business.
We work on being flexible for you and your business and ensuring your business is operating without interruption. We can also include longer term goals on redesigning and upgrading your application.
Our commitment to you:
i. Troubleshoot issues
ii. Bug and issue fixing
iii. End-to-end system health check
iv. Application regression checks – we check for any broken links and other interactive elements
v. Configuration integrity checks – we ensure that the original design layout, flow, and site map is intact
vi. Browser Compatibility Checks/Speed Testing
vii. Content Updates – both text, images and/or videos
viii. Database Administration
ix. Monthly Backups
x. Email Account Setup and Assistance
Full Year
Features
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Standard Feature
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Another Great Feature
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Obsolete Feature
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Exciting Feature
Quarterly
Features
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Standard Feature
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Another Great Feature
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Obsolete Feature
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Exciting Feature
Monthly
Features
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Standard Feature
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Another Great Feature
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Obsolete Feature
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Exciting Feature
Hourly
Features
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Standard Feature
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Another Great Feature
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Obsolete Feature
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Exciting Feature
Full Year
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Four (4) hours of dedicated support per month . We will agree how the time is spent with you
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As many hours as needed if something goes wrong or in emergencies.
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Focus is on ensuring your application is kept up to date
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Monthly backups for business continuity
Quarterly
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Four (3) hours of dedicated support per month . We will agree how the time is spent with you
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12 hours on-call if something goes wrong or in emergencies.
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Focus is on ensuring your application is kept up to date
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Monthly backups for business continuity
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Monthly
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Two (2) hours of dedicated support per month . We will agree how the time is spent with you
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5 hours on-call if something goes wrong or in emergencies.
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Focus is on ensuring your application is kept up to date
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Monthly backups for business continuity
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